Miracue Pro is paid for through Paddle, our payment partner, which handles the checkout, the receipt and any refund. The teleprompter itself is free and always will be, so this page is only about Pro. It is written to be read.
Fourteen days to change your mind
If you upgrade to Pro and it turns out not to be what you needed, ask within 14 days of the payment and we will refund it in full. That applies to the annual plan and to Founder Lifetime alike, and you do not have to give a reason. We would rather you tried Pro on a real shoot than worried about the decision.
Renewals
The annual plan renews automatically at the end of each year, so the shoot-day tools do not stop working in the middle of a project. If a renewal goes through and you did not mean to keep Pro, ask within 14 days of that charge and we will refund it. To stop Pro renewing, write to us and we will switch renewal off; Pro then runs to the end of the year you have already paid for.
Cancelling
Cancel whenever you like. Nothing is deleted. When your paid year ends, your projects, shot lists, takes and notes stay exactly where they are, in read-only form: you can open them and read them, you just cannot add to them until you upgrade again. Founder Lifetime does not renew, so there is nothing to cancel.
How to ask
Email [email protected] from the address on your account, or reply to the receipt Paddle sent you. Say which plan it was and we will do the rest. Paddle returns the money to the card or account you paid with; how soon it shows depends on your bank. Once a refund is made, Pro switches off on your account, and a refunded Founder place goes back into the hundred for someone else.
After fourteen days
Outside the 14 days we do not normally refund, because the plan has been in use. If something has genuinely gone wrong, tell us anyway. We use Miracue on our own shoots and we would rather hear about a problem than lose you over it.
Your rights
Nothing on this page reduces the rights you have under the law where you live, including consumer cancellation rights in the UK and the EU. Where those give you more than this policy does, they apply.
Contact
Questions about a payment or a refund can be sent through the contact form or to [email protected].
Last updated 28 August 2026. Miracue is operated by Lumira Studio Limited, Hertfordshire, United Kingdom. Payments are processed by Paddle, which acts as the merchant of record.